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Technical Support

FAQs for troubleshooting error messages, biosensor application issues and other common app issues

Biosensor Application or Adhesion issues

  • Will applying my biosensor be painful?
  • What if my biosensor becomes loose?
  • What if my biosensor comes off too soon?
  • What if my skin reacts to my biosensor?
  • Will I bleed when I apply my biosensor?

Display or Error Messages

  • I see the following message when using the Lingo app: Pairing error
  • I see the following message when using the Lingo app: Biosensor Already in Use
  • I see the following message when using the Lingo app: Biosensor incompatible
  • I see the following message when using the Lingo app: Check Biosensor
  • I see the following message when using the Lingo app: Replace Biosensor
  • I see the following message when using the Lingo app: Biosensor Ended
See all 10 articles

Other Troubleshooting Questions

  • What is the maximum operating range (distance) of the Lingo app and biosensor?
  • Why is there a gap in my glucose data?

Glucose Accuracy

  • What if my glucose reading is higher or lower than I expect?
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The Lingo Glucose System is intended for users 18 years and older not on insulin. It is NOT intended for diagnosis of diseases, including diabetes.

The Lingo program does not guarantee that everyone will achieve the same results as individual responses may vary. Consult your healthcare professional before making changes to your diet or exercise regime or if you have an eating disorder or a history of eating disorders.

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The biosensor housing, Lingo, and related marks are marks of the Abbott group of companies. Other marks are the property of their respective owners.